Industrial Services
Certificate Course - Productions & Operations Management - POM.1.2.I26
| Date | Nov 18 - 20, 2026 |
| Duration | 2,5 days |
| Location | On campus - Karlsruhe |
| Language | English |
| ECTS | upon request |
| Cost | 1,800€ |
Fundamentals
Provides a comprehensive introduction to industrial services, including the concept of servitization and the transformation from traditional maintenance approaches to service-oriented business models.
Technology
Explores the role of IT, data-driven methods, and analytical approaches in industrial service management, including predictive maintenance, condition-based monitoring, and operational decision support.
Applications
Applies industrial service concepts to practical areas such as spare parts planning, service operations, technician planning, and the development of modern full-service business models.
What you'll explore
- The fundamentals of industrial services and the transformation from traditional product-focused business models to service-oriented approaches.
- Key concepts of servitization and its economic implications for industrial companies.
- Operational methods for managing industrial services, including spare parts planning, inventory management, and service technician planning.
- The role of IT and mathematical methods in areas such as call center operations, condition-based monitoring, and predictive maintenance.
- Modern industrial service business models, including full-service contracts and IT-enabled value-added services.
- Practical insights into current trends and challenges in industrial service management.
Your key takeaways
Participants
- Understand the key concepts and trends driving the transformation from product-oriented businesses to service-oriented business models.
- Learn how to analyze and optimize industrial service processes, including spare parts planning, service operations, and technician scheduling.
- Gain insight into data-driven approaches such as condition-based monitoring and predictive maintenance.
- Develop an understanding of modern service business models, including full-service contracts and IT-enabled value-added services.
- Build a solid foundation for applying analytical methods to decision-making in industrial service management.
Taught by recognized experts in Industrial Services
Benefit from the knowledge of leading specialists with extensive experience in research and industry. Their deep expertise guarantees a course of outstanding academic and practical quality.
Dr.-Ing. Robin Hirt
Dr.-Ing. Robin Hirt is CEO of prenode GmbH, specializing in privacy-preserving artificial intelligence and applied machine learning. With a strong background in AI research, consulting, and business engineering, he combines academic excellence with entrepreneurial experience. He previously conducted research at Karlsruhe Institute of Technology (KIT) and the MIT-IBM AI Lab, focusing on data science, transfer learning, and intelligent forecasting systems. As co-founder of a data science consultancy, he bridges research and industry, delivering scalable AI solutions. His work advances trustworthy, data-driven innovation for real-world business applications.
Who should attend
This course is ideal for:
- Engineers and technical professionals seeking to understand the growing role of services in industrial business.
- Service, maintenance, and operations managers looking to optimize service processes and improve operational efficiency.
- Professionals involved in digital transformation, predictive maintenance, and data-driven service solutions.
- Early-career professionals and consultants who want to build expertise in industrial services, servitization, and service business models.
Advance your career with KIT-level expertise
Benefit from the reputation of the Karlsruhe Institute of Technology (KIT) while gaining practical skills, flexible learning opportunities, and a recognized certificate to support your long-term professional growth
Flexibility
Gain focused expertise in a specific field without committing to a full degree program, allowing you to build relevant knowledge efficiently and integrate learning seamlessly into your professional routine.
Relevance
Benefit from high-quality academic content combined with practical insights, delivered by experienced experts, supporting continuous, lifelong learning while ensuring direct applicability in real-world scenarios.
Advancement
Enhance your professional profile with a recognized certificate, demonstrating your commitment to ongoing development and supporting your career with tangible, verifiable credentials.
About HECTOR School
HECTOR School, the Technology Business School of the Karlsruhe Institute of Technology (KIT), is a leading provider of executive education in technology-driven fields.
For this course, participants who successfully complete the examination can earn a KIT certificate with ECTS credits, which may be credited toward our Executive Master of Science or Advanced Studies Programs, subject to content alignment.